Autonixx runs email, chat and phone support for UK businesses, and for their customers wherever in the world they are. Real people on your hours, backed by AI for the repetitive work.
Great support feels instant, personal and calm. We build that for UK businesses and the customers they serve anywhere in the world, from a Pakistan team that works your hours.
Order query, return or complaint. It lands in the inbox you already use.
Your playbook, your tone, your rules. Anything unusual comes to you.
The ticket is closed in your helpdesk, and the weekly report shows the rest.
We work with UK clients and run on your hours, from Pakistan. Whether your customers are in London or on the other side of the world, someone is already there.
UK first, never UK only. Wherever your customers are, we can line up a shift that answers them in their own daytime.
We have worked as a subcontracted customer service team for four years, so we already know how to plug into a business we don’t own.
You get trained agents, cover that matches your hours and customers, and a lower cost than hiring in the UK, without the hiring, training and management.
Our shifts are built around UK business hours first. We can extend to evenings, weekends or other time zones to match where your customers are.
One monthly fee replaces recruitment, payroll, training and equipment for a support team.
We write a playbook with you first. Agents follow your policies and escalate anything outside them.
Orders, returns and refunds answered in your brand’s voice, inside the tools you already use.
Call handling on your hours, with clear scripts, call notes and a same-day summary of anything that needs you.
Data entry, order checks, supplier chasing and account updates, so your team stays on growth work.
We learn your products, policies and tone.
We write answers and escalation rules for your approval.
Agents handle live tickets while you review every reply.
Full coverage and a weekly report on volume and quality.
Everything we do is run by real people. For repetitive work like live chat and repeat emails, we can add AI so customers get an instant answer and your team’s time goes to the cases that need judgement.
Trained agents handle the conversations that need empathy, judgement or a decision.
AI takes the repetitive live chats and emails, so common questions are answered straight away.
We look at your chats and emails to spot the questions that come up again and again.
We tell you which tasks suit AI and which should stay with people.
We build it and test it with you. The setup fee is agreed on a call.
Our rate is a fixed £5 an hour. Enter what your support costs you today and see the difference.
“All in” means wages, employer NI, pension, holiday cover, software and management time.
An estimate based on the numbers you enter. Your real saving depends on your volume and cover hours.
AI automation is built for repetitive tasks: the same questions and the same steps, every day. Estimate what taking them off your team could save.
Good fits are order status, password resets, address changes and data entry. We assume AI handles about 60% of these tasks. Anything needing judgement stays with a person.
An estimate from the numbers you enter. The setup budget is a placeholder, and your real fee and saving depend on the tasks we automate.
Our agents work from Pakistan on shifts that cover UK business hours.
Yes. Our clients are UK businesses, but their customers can be anywhere. We can oversee support for customers around the world and arrange shifts to cover the time zones you need.
Both. Real people handle all of our work. If you want it, AI can take over repetitive work such as live chats and repeat emails. We review your repetitive tasks, recommend the best automation, and agree the setup fee with you on a call.
Agents are trained in clear British English and your brand’s tone. We agree with you up front how the team introduces itself.
We work inside the helpdesk, inbox or chat tool you already use, such as Gorgias, Zendesk, Shopify Inbox or Gmail.
Agents only get the access they need, and we sign a confidentiality agreement before we see any customer data. Ask us for details on the call.
Our rate is a fixed £5 an hour. Your final quote depends on your ticket volume and cover hours. AI automation is an optional extra with a setup fee, agreed with you on a call.
We work on a 12-month contract. This lets us train a dedicated team on your business and keep it stable. Talk to us if your volume is likely to change during the year.
Tell us a little about your business and we’ll reply within one working day with a plan and a price.
Or email us directly at info@autonixx.com